MGC CIMARELLI AUTONOLEGGIO 1900

🔐 Privacy Policy and Data Processing (GDPR)

LEGAL BASIS: Personal data is processed in compliance with EU Regulation 2016/679 (GDPR) and applicable Italian law.

DATA COLLECTED: Name, surname, email, phone, departure/destination address, payment information.

PURPOSE OF PROCESSING:

• Execution of the transport contract and requested services
• Communications regarding your booking
• Mandatory tax and accounting obligations
• Service improvement (with consent)

DATA RETENTION: Data will be retained for the time necessary to provide the service and for legal obligations (maximum 10 years for tax documents).

DATA SUBJECT RIGHTS (Art. 15-22 GDPR):

• Right to access your personal data
• Right to rectify inaccurate data
• Right to erasure ('right to be forgotten')
• Right to restriction of processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time
• Right to lodge a complaint with the supervisory authority

DATA TRANSFER: Data will not be transferred to third parties without explicit consent, except as required by law.

SECURITY: We implement appropriate technical and organizational measures to protect personal data.

📋 General Conditions

By accepting these terms of service, the customer confirms having read, understood and accepted all conditions stated herein.

The service is provided by MGC Cimarelli Car Rental 1900, based in Rome, Italy.

All services are subject to availability and weather conditions.

🚫 Cancellation Policy

• Cancellation is free up to 24 hours before the service.
• The 'Cancel Booking' button is available in the Summary section of the app until 24 hours before the service time (e.g., service on 03/12 at 12:00 PM → cancellation possible until 02/12 at 12:00 PM).
• Cancellations made within 12 hours before the service will be fully charged.
• In case of no-show, the total amount will still be due.
• For cancellations due to adverse weather conditions, a full refund policy will apply.

⏱️ Waiting Policy

• Free waiting for airport services: up to 60 minutes after scheduled landing time.
• Free waiting for other services (hotels, residences): up to 15 minutes from scheduled time.
• Beyond free waiting limits, supplements of €25.00 every 30 minutes will apply.
• Waiting time is calculated from the driver's arrival at the agreed location.

⚠️ Damage Responsibility

• The customer is responsible for any damage caused to the vehicle during service.
• Damage caused by the customer or accompanying persons will be quantified and fully charged.
• Smoking inside vehicles is prohibited. Violation results in a €200.00 penalty.
• Animal transportation must be previously communicated and authorized.

💳 Payment Terms

Available payment methods:

• Cash to driver, with mandatory advance payment of 50% deposit
• Instant bank transfer via banking link
• Credit card with 10% VAT
• Invoice (only upon advance request)

✅ Deposit Confirmation

For cash payment only:

• Customer must send copy of deposit payment received via banking link.
• Such receipt will be attached to booking voucher and must be shown to driver along with cash balance.
• The advance amount will be deducted from total due on board.
• Without deposit payment confirmation, service will not be guaranteed.

🌙 Night Surcharge

• For services performed between 10:00 PM and 6:00 AM, an additional cost of €10.00 applies.
• Night surcharge applies regardless of service duration.
• For services starting before 10:00 PM but ending after that time, surcharge applies only if most of the service occurs during night hours.

🛡️ Liability Exclusion

By accepting these conditions, the customer acknowledges that neither MGC Cimarelli Car Rental 1900 nor the vehicle driver can be held responsible for:

• Any damage, delays, losses or mishaps not directly attributable to willful misconduct or gross negligence
• Delays caused by traffic, weather conditions or force majeure events
• Loss or damage of personal items left in the vehicle
• Consequences arising from incorrect information provided by the customer

⚖️ Dispute Resolution

• Any disputes will be resolved according to Italian law.
• The competent court is Rome.
• Before resorting to legal action, parties commit to attempting an amicable resolution.